Compatibility matrix for cisco hcs for contact center 11.5(1) – docwiki

Note: Cisco HCS for Contact Center 11.5(1) shares the same media kit as Cisco Unified CCE 11.5(1), which includes some components not supported in a Cisco HCS for Contact Center deployment.

4New Unified CCE 11.5(1) deployments must use Cisco Finesse. Ms sql server tools Existing deployments that are upgrading to Unified CCE 11.5(1) must upgrade to Finesse. Sql server date From Unified CCE 11.5(1) going forward, CAD and CTI OS are no longer supported.

7Enterprise Chat and Email (ECE) is supported. Sql server books Cisco Email Interaction Manager and Web Interaction Manager are no longer supported. Sql server tuning To install ECE, see the Cisco HCS for Contact Center Installation and Upgrade Guide.

Unified CVP supports the listed IOS release trains and their later M or T trains respectively.

Latest sql server For example, gateways supporting 15.1(4)M3 will also support 15.1(4)M4 and 15.1(4)M7, but not 15.1(4)M1 and 15.1(4)M2.

For Nexus, ASA, and Perimeta SBC supported release version, see unified-communications/hosted-collaboration-solution-hcs/tsd-products-support-series-home.html. Sql server 6 HCS Documentation.

1If your Finesse agents use 89xx or 99xx series phones, you must enable Multi-Line on the Unified Communications Manager for all agents on the peripheral. Ms sql server versions list Configure all phones with these settings:

• Only the Cisco IP Phones listed in the above table are supported as contact center agent phones. Ms sql server 2014 express As an alternative, you can deploy the Mobile Agent solution to enable the contact center to use any phone as an agent phone.

• The Join Across Line (JAL) and Direct Transfer Across Line (DTAL) phone features are not supported and must be disabled on phones that come packaged with these features.

• For any phone that allows Single Line Mode, you can use Shared Line on a non-ACD line. About sql server 2008 You must have your PG in Single Line Mode (set the Agent Phone Line Control setting to Single Line).

Unified CCE supports Microsoft AD FS (Active Directory Federation Services) 2.0, 2.1, or AD FS in Windows Server 2012 R2 as its identify provider for single sign-on (SSO).

• Windows Server 2012 R2, which is supported from UCCE 11.0(1) onward, comes with pre-installed .NET version 4.5.1. With en sql server UCCE Administration client installs .NET version 4.0 on Windows 7 and .NET version 4.5.1 on Windows 8.1 system. Latest version sql server UCCE 11.5(x) supports .NET version 4.5.2 because .NET 4.5.1 is no longer supported by Microsoft.

• Do not upgrade third-party software bundled with UCCE unless otherwise noted. Ms sql server 2005 express For more information, see Cisco Customer Contact Software Policy for Use of Third-Party Software.

When registering components with Context Service in Unified CCE Administration, Finesse Administration Console, and Unified CVP Operations Console, use a supported version of Internet Explorer, Chrome or Firefox.

Unified ICM/CCE is qualified to work only on a retail installation of Microsoft Windows Server 2012 R2, Standard edition. What is database in sql server Cisco does not support Unified ICM/CCE on a customized Windows image (for example, a corporate image). Or in sql server 2008 If you use a customized image of the Windows operating system, the Unified ICM/CCE application can fail.

• Administration Client requires Windows 7 (Professional, Enterprise and Ultimate), Windows 8.1 (Professional and Enterprise), Windows 10, or Windows Server 2012 R2.

If there is not a corresponding localized SQL Server 2014 (listed in the Microsoft SQL Server 2014 column) for a particular language listed in the Microsoft Windows Server 2012 R2 column, use the English SQL Server 2014 with the applicable setting listed in the SQL Collation Setting column.

Cisco HCS for Contact Center supports multilingual versions of Microsoft Windows Server 2012 R2 (English Windows Server 2012 with language packs installed). In en sql server For details about how to set up multilingual versions of Microsoft Windows Server 2012 R2, see the Cisco HCS for Contact Center Install and Config Guide.

Use English SQL Server 2014 on multilingual versions of the Microsoft Windows Server 2012 R2 environment. Local sql server database Following are two valid examples of supported multilingual environments:

• The customer can use any VDI endpoint that supports the specific Citrix or VMware VDI solution versions supported by Cisco. Versions of sql server The customer must ensure that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS.

The following components support third-party load balancers in redirect mode and Cisco Application Control Engine (ACE) 4710 Appliance Series with Software version A4(2.0). Sql server into Cisco ACE is supported for upgrades only. Sql server 2012 r2 express See here for more details on ACE support.

• Ten-digit Agent extension and Agent ID are supported from ICM 9.0(3) and later that have ACM 6.2 and later; AES 6.2 and later; and CMS R16 with RTA 6.0 pl: 13g.

For the supported software versions of the products used with Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.